Road Accident Fund: ICT Technical Support Learnerships program and how to apply and closing date.
Road Accident Fund: ICT Technical Support Learnership Programme.
The Organization is providing unemployed learners who have completed grade 12 with an opportunity to gain work experience and a SAQA qualification. Applications are invited for a Learnership from unemployed youth between the age of 18 and 35. The leadership program will run for a period of eighteen (18) months.
Reference No: ICTL10122021ICT
Responsibilities may include:
- Prioritize and allocate work to technicians
- Develop and maintain relationships with customers and third party
- Manage IT Incidents and Requests
- Hold Service Level Management meetings with the management team
- Training users on Technology being used
- Establish and facilitate user forums
- Adopt a proactive approach to prevent problems from arising
- Gather business requirements
- Manage business expectations
- Ensure IT Service availability and continuity
- Implement and enforce ITIL based processes for IT support processes
- Ensure that business service requirements are defined and actively managed
- Act as an escalation point for any ICT service issues within the region of responsibility.
Requirements:
- Certified Grade 12 / NQF 4 level certificates
- Applicants must be currently studying towards a Diploma/Degree in an IT-related field.
- Certified copy of your ID
- Certified copy of Academic transcript
- Your CV and motivational letter
Competencies:
- Written and verbal communication skills
- Interpersonal skills
- Detail orientation
- Desire and potential to learn
- Self-motivated
- Basic computer skills
- Prioritize tasks as needed