Contact Centre Learnerships 2023


Contact Centre Learnerships 2023/how to apply and closing date!

Contact Centre Learnership 2023

We have an exciting 12 month Contact Centre Learnership programme available in Momentum Metropolitan Holdings, commencing 1 February 2023.

What is the role of a Contact Centre Agent in the business?
A Contact Centre Agent ensures that our clients receive the best possible client experience by addressing their queries with enthusiasm and accountability.


  • Attend classroom activities and practical on-the-job training as well as carry out functions in line with the Learnership as required by Momentum Metropolitan.
  • Acquire knowledge of company products, policies, and procedures in order to be successful at on-the-job training activities.
  • Compile a Portfolio of Evidence for submission to SETA.
  • Complete logbooks for work-based learning.
  • Complete formative and summative assessments and achieve the required level.
  • Demonstrate skills in using the company’s systems and understanding of the operational processes.
  • Conduct yourself as an employee of Momentum Metropolitan and display the MMH values.
  • Demonstrate commitment to working within the medical scheme industry.


  • Completed Grade 12 (Matric) Certificate.
  • Passed Mathematics or Mathematical literacy with a minimum of 40%.
  • Passed English and another SA language with a minimum of 40%.
  • Computer Literacy is an added advantage.
  • Unemployed and can commit 12 months to the program.
  • People with disabilities are encouraged to apply.


  • Attention to detail.
  • Ability to work under pressure while being client centric at all times.
  • Good communication skills with the ability to access and use information.
  • Ability to think on one’s feet and problem solve.
  • Collaboration and inclusiveness.
  • Self-management and results-driven.
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Successful candidates must:

  • Be South African citizens between the ages of 18 and 35 years.
  • Be available from 01 February 2023 to 31 January 2023.
  • Be able to commute to the workplace on their own.
  • Must not be currently studying.
  • Not have completed the same learnership previously.

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