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Desk-Based Account Manager at Vodafone Ghana Jobs Vacancies Application Instruction 2023
However, I can provide some general tips for jobs applications that may be useful:
- Review the job description carefully to ensure you meet the qualifications and experience required for the position.
- Customize your resume and cover letter to highlight your relevant skills and experience that match the job requirements.
- Follow the application instructions provided, including any specific requirements for the submission of your application materials.
- Proofread your application materials for errors in spelling and grammar.
- Ensure that your contact information is accurate and up to date.
- Submit your application before the deadline.
- Follow up with the employer after submitting your application to express your interest and inquire about the status of your application
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Details of Desk-Based Account Manager at Vodafone Ghana Vacancies Position.
Job Responsibility
Impact on the business
- Key Responsibilities
- Typically responsible for a small number of medium-sized accounts, or in some instances, as the single point of contact for one large client e.g. a government body. You will carry a percentage of the sales team opportunities and revenue target
- To be responsible, as part of an overall account team from the desk, for customer satisfaction to their nominated clients.
- To be responsible for outbound sales prospecting and opportunities.
- Sales optimization – provide support to the VBS sales team e.g. developing a sales database of key contacts, dealing with ad hoc operational requests that come to VBS, and reporting to the Sales team
- To be responsible for visiting 10 small customers ‘Face to Face’ infrequently.
- To inputs incidence into CRM and follow up daily to know the status of each application and make the necessary correction at the various stage
- To order hardware through SAP- Entries unto SAP sheet and ordering of hardware
- Fully support a wide range of administrative duties for AMs
Other Duties
- Entry of applications in the UNICON/ SIBEL CRM for new and additional
- Using SIBEL CRM / UNICON for entries of RBT/BULK SMS
- Creating customers on SIBEL CRM / UNICON
- Sending of the one-offs and contract to RA-Revenue Assurance) for loading
- Receiving faulty phones from customers at the reception and reporting through an excel sheet to be sent to repair
- Attending to customer’s complaints and channeling them to the right stakeholder to ensure customer satisfaction from the front desk
- Receiving of termination/cancellation of contract letter from the reception and forwarding to products for the necessary action to be taken
- Receiving upgrade/downgrade letters from customers and entering in CRM to be done
- Receiving of mail/letters from all the retail shops in Accra for complaints such as bundle not loaded/delay in loading, wrong loading, CUG not working, SIM registration failed, customers inability to make calls or receive, invalid Sims, and others and ensuring provisioning attends to them.
- Follow up on bills for customers awaiting their bills to make payments
- Logging of customers missing numbers in CRM for SIM swap
- Receiving calls from customers for complaints and finding solutions to them
- Keeping SIMs card still acted and handset is ready to be delivered to the customer
- Informing customers of any change made to the application, getting enough information for requests to be completed for other department to carry on such as good location, correct postal address, correct ID number, transfer of existing credit on customers’ lines, and other necessary detail which shall be needed
- Performing other functions as may be assigned daily or from time to time
- Attending to walk-in customers at the front desk
- Preparing reports for the team on work done as a team
- Working on all sales issues from all retail shops
- Business Impact
- Drives business growth for Vodafone by closing contracts, either as part of an overall account team via recognized handoffs or closing own contracts where acting as the single point of contact
- Recognizes and delivers against opportunities for business growth via a multi-channel approach
- Responsible for delivering against own revenue targets as well as targets in customer satisfaction
- Authority / Decision Making
- Responsible for how to deliver against revenue targets either on his/ her own, or as part of a virtual sales team
How to Apply
Submit your CV and Application on Company Website: Click Here
Closing Date: 15th April 2023
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