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Desk-Based Account Manager at Vodafone Ghana Jobs Vacancies Application Instruction 2023

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Follow the application instructions provided, including any specific requirements for the submission of your application materials.
Proofread your application materials for errors in spelling and grammar.
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Submit your application before the deadline.
Follow up with the employer after submitting your application to express your interest and inquire about the status of your application

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Details of Desk-Based Account Manager at Vodafone Ghana Vacancies Position.

Job Responsibility
Impact on the business

Key Responsibilities
Typically responsible for a small number of medium-sized accounts, or in some instances, as the single point of contact for one large client e.g. a government body. You will carry a percentage of the sales team opportunities and revenue target
To be responsible, as part of an overall account team from the desk, for customer satisfaction to their nominated clients.
To be responsible for outbound sales prospecting and opportunities.
Sales optimization – provide support to the VBS sales team e.g. developing a sales database of key contacts, dealing with ad hoc operational requests that come to VBS, and reporting to the Sales team
To be responsible for visiting 10 small customers ‘Face to Face’ infrequently.
To inputs incidence into CRM and follow up daily to know the status of each application and make the necessary correction at the various stage
To order hardware through SAP- Entries unto SAP sheet and ordering of hardware
Fully support a wide range of administrative duties for AMs

Other Duties

Entry of applications in the UNICON/ SIBEL CRM for new and additional
Using SIBEL CRM / UNICON for entries of RBT/BULK SMS
Creating customers on SIBEL CRM / UNICON
Sending of the one-offs and contract to RA-Revenue Assurance) for loading
Receiving faulty phones from customers at the reception and reporting through an excel sheet to be sent to repair
Attending to customer’s complaints and channeling them to the right stakeholder to ensure customer satisfaction from the front desk
Receiving of termination/cancellation of contract letter from the reception and forwarding to products for the necessary action to be taken
Receiving upgrade/downgrade letters from customers and entering in CRM to be done
Receiving of mail/letters from all the retail shops in Accra for complaints such as bundle not loaded/delay in loading, wrong loading, CUG not working, SIM registration failed, customers inability to make calls or receive, invalid Sims, and others and ensuring provisioning attends to them.
Follow up on bills for customers awaiting their bills to make payments
Logging of customers missing numbers in CRM for SIM swap
Receiving calls from customers for complaints and finding solutions to them
Keeping SIMs card still acted and handset is ready to be delivered to the customer
Informing customers of any change made to the application, getting enough information for requests to be completed for other department to carry on such as good location, correct postal address, correct ID number, transfer of existing credit on customers’ lines, and other necessary detail which shall be needed
Performing other functions as may be assigned daily or from time to time
Attending to walk-in customers at the front desk
Preparing reports for the team on work done as a team
Working on all sales issues from all retail shops
Business Impact
Drives business growth for Vodafone by closing contracts, either as part of an overall account team via recognized handoffs or closing own contracts where acting as the single point of contact
Recognizes and delivers against opportunities for business growth via a multi-channel approach
Responsible for delivering against own revenue targets as well as targets in customer satisfaction
Authority / Decision Making
Responsible for how to deliver against revenue targets either on his/ her own, or as part of a virtual sales team