Service Management Lead at Vodafone Ghana | Apply Now

Jobs Vacancies Application at Vodafone Ghana is Ongoing, Apply Now Here! | How to Apply Online.

The Vodafone Ghana recruitment application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates in Ghana are published here on Saonlineportal.com for free.

 Jobs Vacancies Application Instruction 2023

However, I can give you some general guidance on how to apply for job vacancies:

  1. Find Job Vacancies: Look for job openings on various job portals, company websites, newspapers, or through networking and referrals.
  2. Read the Job Description: Carefully read the job description to understand the requirements, responsibilities, and qualifications for the position.
  3. Prepare Your Resume/CV: Tailor your resume to highlight relevant skills and experiences that match the job requirements.
  4. Write a Cover Letter: Compose a personalized cover letter explaining your interest in the position and why you are a suitable candidate.
  5. Submit Your Application: Follow the instructions provided in the job posting to submit your application, which may include applying online, emailing your documents, or mailing a physical application.
  6. Follow Up: If there is no immediate response, consider following up with the employer after a reasonable time to inquire about the status of your application.
  7. Prepare for Interviews: If shortlisted, prepare for the interview by researching the company, practicing common interview questions, and being ready to discuss your skills and experiences.
  8. Send Thank-You Notes: After the interview, send a thank-you note to the interviewer to express your appreciation for the opportunity.
  9. Stay Persistent: Job hunting can sometimes be a lengthy process. Stay persistent, keep applying to relevant positions, and continue improving your skills.
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Remember that the specific application instructions and requirements may vary depending on the company and industry. Always follow the instructions provided by the employer to ensure your application is considered.

For current job vacancies and application instructions in 2023, it is best to refer to relevant job portals, company websites, or consult with career advisors in your area.

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Details of Vodafone Ghana Vacancies Position.

Role Purpose
Responsible for the End-to-end maintenance (i.e., troubleshooting on NCE, LNT, Huawei provisioning, CBS, CRM, UNIK etc.) of the Consumer Fixed networkTo ensure the service assurance of the Fixed Voice and Broadband Last-mile connectivity (via Copper and Fibre) to customers

Key Accountabilities And Decision Ownership

  • 85% Troubleshooting of all FTTH Service Orders (SO) and task processing in UNIK/CRM within 4 hours
  • Management, Monitoring and tracking of OLT/Port incident across the Country
  • Responsible for OLT/Outage notification (automated and Manual)
  • 95% active (idle and ready time) availability on AVAYA for support
  • Provide weekly insight into wrong/Major incident reasons
  • 85% FTTH Troubleshooting Accuracy (Measured by defect on selected samples)
  • Management of Exceptions bin for Fault in FSM
  • Provide weekly Insight into wrongly raised incidents
  • Monthly frontline training/ Engagement every month
  • Weekly Insight into wrong pending reasons
  • Responsible for the technical engagement with our technology and It partners on the availability of key nodes, switches, routers etc

Core Competencies, Knowledge, And Experience

  • Extensive Knowledge in provisioning Applications (Huawei provisioning, NCE, LMT, Nokia provisioning etc.)
  • Extensive knowledge in Fixed Telecommunication Networks architecture
  • Proficiency in the use of Microsoft Office suit, Excel, word, PowerPoint, Oracle SQL
  • Experience in the use of CRM and other account management tools
  • Leadership and people management skills
  • Ability to Speak and present in public and at management meetings
  • Excellent Customer Experience skills
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Technical And Professional Qualifications

  • Bachelor’s degree in Electrical/Electronic Engineering, Mathematics and Statistics, Computer Engineering, Computer Science, and other related Courses
  • Customer Experience training
  • Knowledge in the use of emerging technologies (IOT, AI, Agility, robotics)

Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 26th August 2023

Note: If you required more information regarding this post, or have questions or corrections, kindly use the comment box below.

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