Metropolitan: Customer Service Learnerships 2024

Metropolitan: Customer Service Learnerships 2024 how to apply and closing date.

Metropolitan: Customer Service Learnership Programme 2024

Role purpose: Provide efficient support to the region by accurately capturing data and processing all the administrative tasks in accordance with agreed service level agreements.


  • Timeously complete all administrative and reporting duties related to the role
  • Accurately capture and check new business documentation.
  • Collate, compile and distribute documents to the required standards within defined time-frames
  • Attend to all queries in a professional and friendly manner in order to provide an excellent client experience
  • Screen and route all queries received to appropriate stakeholders
  • Maintain the relevant office housekeeping standards
  • Escalate faults/errors on applications to Line Manager
  • Providing feedback on the status of applications i.e. outstanding requirements and errors
  • Provide updates on how many applications were issued and processed
  • Accurately capture client information on the relevant system
  • Compile and check the relevant document to process payments and policy amendments within service agreement and authority levels.
  • Ensuring client service level agreements are met and exceeded
  • Providing effective, efficient, and professional service to all our clients and offices, both telephonically and through written correspondence


  • Grade 12 or an equivalent NQF4 qualification
  • Must be unemployed, South African citizen aged between 18 and 35
  • Interest in sales and customer service is essential


  • Attention to detail with good planning and time management Skills
  • Numerical reasoning ability and analytical Skills
  • Fluent Verbal and Written Communication and Comprehension in English
  • Stakeholder engagement and relationship management
  • PC Literacy

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