Member Support Assistant Job Vacancy Application Details

Member Support Assistant (Office Administration and Frontline Engagement)

Job Purpose:

Provide effective and efficient office, administrative and customer functions in the membership support/client service department.

Job Outputs:

• Manage front desk & office administration
• Day-to-day handling of inbound call queries and inbound email queries
• Adherence to policies and procedures
• Resolve complaints received and manage customer service experience
• Maintain proper tracking of complaints
• Provide support to members, manage the office, administration, and clerical duties
• Office supplies & inventory levels; expense and costs record keeping
• Transferring of calls, taking of messages timeously and friendly
• Maintain and update office register for any items that need register
• Assist with managing asset register and records
• Ensuring office and front desk health and safety standard are maintained and treating people courteously
• Issue paid-up letters and submit them for approval
• Reconsolidation of accounts
• Perform document control
• Capturing of financial transactions
• Preparing journals for transfers between lines of business
• Prepare and process journals
• Maintain internal and external relationships including members, colleagues and management
• Awareness of operational risks in the workplace
• Adherence to Credit Policies and avoid Rollbacks
• Actions to mitigate risk/fraud
• All governance and legislative matters identified, agreed and adhered to
• Participate in peer and team learning initiatives
• Living the iMasFinance values
• Assist Manager with record keeping and administration of all office controllable expenses
• Order front office supplies
• Keep inventory of stock at optimal levels and manage asset register
• Keep updated records of office expenses and costs and report to m

Qualifications:

• Grade 12 with Mathematics and Accounting
• Office Administration Certificate
• Credit Management or bookkeeping qualification is an advantage

Experience:

• 2 years office administration experience
• Worked in a sales and customer service environment
• Knowledge of financial services and general financial products

Knowledge and Skills:

• Sales environment
• Listening skills
• Communication skills
• Multi-lingual including English
• Computer literate (MS Office, Outlook & Excel)
• Problem-solving skills
• Team player
• Must be able to perform under pressure
• Telephone etiquette