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Vodafone Ghana Jobs Vacancies Application Instruction 2023
However, I can provide some general tips for jobs applications that may be useful:
- Review the job description carefully to ensure you meet the qualifications and experience required for the position.
- Customize your resume and cover letter to highlight your relevant skills and experience that match the job requirements.
- Follow the application instructions provided, including any specific requirements for submitting your application materials.
- Proofread your application materials for errors in spelling and grammar.
- Ensure that your contact information is accurate and up to date.
- Submit your application before the deadline.
- Follow up with the employer after submitting your application to express your interest and inquire about the status of your application
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Details of Vodafone Ghana Vacancies Position.
Job Description
Role Purpose
To survey, install, provide, and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper and Fibre) to customers.
Key Accountabilities And Decision Ownership
- To monitor and track all Fixed Customer requests and ensure 80% completion within the agreed service levels (Install 3 days and Faults 2 days)
- To support process efficiency (i.e., process simplification and automation) within the Central Operations Team
- Ensure the delivery of all Fixed transformation projects/digitization (auto Scheduling, Auto provisioning, FSM upgrade, VIM enhancement, Appointment booking, etc.)
- To implement stop gaps and role out projects to achieve 100% Inventory health (i.e., numbers, IPs, Network, and customer information)
- To drive performance by providing insight and analysis on AVAYA for all Back Office Agents (Troubleshooting, Inventory, and provisioning support and Schedule control Agents)
- To Organise and facilitate Training programs for Agents in the Central Operations Team and Engineers (In collaboration with training school)
- To Conduct monthly Knowledge check quizzes for the entire Fixed Services Unit
- 100% Completion of all UAT requests
- To ensure the timely submission of a daily operational dashboard report and provide insight on delayed requests, completed requests and red flags for management decision
- To provide insight into Customer related jobs, wrong pending reasons, and defects within the Central Operations Space
- Responsible for the generation of performance reports for Both field operations and the Central Operations team
- Ensure timely delivery of the Fixed Quality KPI report (Early life failure (ELF), Incomplete installations (ICI) and Repeat report) and ensure the achievement of the 5% Target
- To collaborate with the Quality team and ensure quality and standardization within the Vendor operations space
- Responsible for the End-to-end fixed Experience and reporting
Core Competencies, Knowledge, And Experience
- Extensive knowledge of Fixed Telecommunication Networks architecture
- Extensive Knowledge in digital transformation, process automation, and reengineering
- Proficiency in the use of Microsoft Office suite, Excel, word, Power point, Oracle SQL
- Leadership and people management skills
- Ability to Speak and present in public and at management meetings
- Excellent Customer Experience skills
Technical And Professional Qualifications
- Bachelor’s degree in Electrical/Electronic Engineering, Mathematics and Statistics, Computer Engineering, Computer Science, and other related
- Customer Experience training
- Knowledge in the use of emerging technologies (IOT, AI, Agility, robotics)
- Programming Knowledge (web and mobile development) is an added advantage
- Knowledge in the management of operational Health and Safety
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
How to Apply
Submit your CV and Application on Company Website: Click Here
Closing Date: 24th April 2023
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