CSIR: Technical Support Internship 2023/2024… How to apply online, intern requirements, eligibility, application form pdf download, application closing date, salary scale, interview questions sample, and lots.
Are you looking for an Internship Programme in 2023 in South Africa? The CSIR: Technical Support Internships Program is open for you. We’d love to have you join us! CSIR: Technical Support is a forward-thinking company, that is leading the way in developing new technologies. As our intern, you will be joining a team of experienced professionals with diverse backgrounds in technology, business, and design. What makes us different than other companies is our love for learning: we aim to provide an environment where everyone feels comfortable sharing their ideas and experiences. Learn about the process you’ll take to complete the application below.
CSIR: Technical Support Internship Program 2023 Application Details.
The following Internship Opportunities are open for applications:
CSIR: Technical Support Internship Programme 2023
The CSIR has an Internship opportunity in the e-Government Impact Area within the Next Generation Enterprises and Institutions Cluster.
The purpose of the Internship is to provide graduates with an opportunity to gain practical work experience through providing third-line technical support for customers experiencing issues with installation, configuration, operation, and management of the National Department of Health System (NDoH). This position is based in Pretoria.
Responsibilities:
- Provide customer service while responding to phone, e-mail, and online requests for technical support;
- Ensure that escalations are addressed appropriately;
- Ensure effective administration of incidents, requests, and problems related to requirements;
- Ensure Service Delivery within Service Level Agreements (SLA) criteria, to resolve and escalate issues where required;
- Ensures that all customer cases are responded to within the SLA, and in a professional manner;
- Track and monitor all support cases to ensure timeous resolution and follow-up;
- Escalate critical customer situations to the appropriate level of management and engineering expertise;
- Provide related service feedback to the management team and leadership – report- repeat incidents/problem areas/proactive trends;
- Contribute to documentation and knowledge base article library.
Requirements:
A Bachelor’s degree in:
- Computer Science/Engineering,
- Electrical/Electronic Engineering,
- Information Technology,
- Data science,
- Machine Learning
- or related field;
NB. An Honour’s degree will be an added advantage;
Skills and Competencies:
- Working knowledge of Windows platforms;
- Working knowledge and ability of the UNIX or Linux operating system in any distribution;
- Analysis and debugging skill;
- Exposure to SQL;
- Willingness to learn and develop Quality Assurance skills;
- Familiarity with Jira and Confluence (Advantageous);
- Ability to function as an individual contributor and/or a member of a team;
- Ability to work well under pressure, to manage customers, both internal and external in a positive and professional manner.
How to Apply
All qualified applicants will receive consideration without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or another protected status.
Conclusion
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