Clicks Contact Centre Learnership Application 2023/2024, See How to apply for Clicks Contact Centre leadership programme 2023/2024 here, requirements, eligibility, and application closing date 2023/2024.
Are you ready to apply for the Clicks Contact Centre Program 2023? Here at saonlineportal.com, you will find all the information about the Clicks Contact Centre application form, how to apply online, the requirements, and the closing date for application 2023/2024.
Learnerships are a great opportunity if you want to learn skills and develop a career. The 2023 course is now open and we keep you updated on the latest Learnerships available for you.
If you sign up for the Staff Training Program you will receive training to get a full degree but you do not have to pay tuition fees.
In fact, if you sign up for Learnership you will be paid in the form of a stipend. This means you will be paid monthly while you are in leadership – the amount you will be paid depends on the level of learnership.
Clicks Contact Centre Learnership Programme 2023/2024
This is a 12-month Learnership contract and the successful candidate will be enrolled in an NQF2 Contact Centre Learnership Programme.
Job Objectives:
- Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
- Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution
- Maintaining the ClubCard database by means of accurately processing information on individual ClubCards
- Assist customers with Clicks online and Clicks App related queries
- Assist customers with Clinic Bookings
- Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.
- To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service-related campaigns
- Completing daily productivity reports in excel for any outbound work done.
Minimum requirements https://saonlineportal.com/
- Grade 12 / Matric or equivalent
- Typing speed of 20 wpm
- Computer literate (Proficient in MS Outlook, Word, and Excel at beginner level)
- Mathematical literacy (Required for ClubCard points calculations)
- Must be able to speak clearly and communicate in English.
Competencies:
- Relating and Networking
- Following Instructions and Procedures
- Working with People
- Learning and Researching
- Delivering Results and Meeting Customer Expectations
- Adhering to Principles and Values
However, if you have any queries regarding the Clicks Contact Centre Learnership 2023, Please kindly DROP A COMMENT below and we will respond to it as soon as possible.